IT Operations · Beginner → Expert
🧯 IT Support, Hardware and Troubleshooting
Build professional support skills across hardware, operating systems, accounts, networking, malware hygiene, backups, ticketing, remote support, and systematic troubleshooting.
Course roadmap
Pass each module exam to unlock the next module.
Module 1 · Beginner
Computer Hardware and Components
Locked
Module 2 · Beginner
Windows Installation and Configuration
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Module 3 · Beginner
Files, Accounts, Permissions and Storage
Locked
Module 4 · Intermediate
Applications, Drivers and Updates
Locked
Module 5 · Intermediate
Networking and Internet Troubleshooting
Locked
Module 6 · Intermediate
Printers, Peripherals and Mobile Devices
Locked
Module 7 · Advanced
Security Hygiene and Malware Response
Locked
Module 8 · Advanced
Backups and Data Recovery Fundamentals
Locked
Module 9 · Advanced
Remote Support and Ticket Documentation
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Module 10 · Expert
Troubleshooting Methodology and Escalation
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Module 11 · Expert
Automation and Support Tooling
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Module 12 · Expert
Expert Capstone: Service Desk Simulation
Locked
Certification gate
Final course exam
Pass mark: 80%. Time limit: 360 minutes. All module exams must be passed first.
Locked until modules are passed